Shipping and Delivery
Shipping Time
Orders have been successfully paid will be processed within 48 hours. However, during peak seasons, the processing time may take up to 3 or more days.
United States (lower 48 states): 3-7 business days
Please note:
Because of the special characteristics of air conditioners and batteries, the packages might be multiple checked during the transportation, and the delivery time can't be guaranteed, which is subject to delays by the 3rd party shipping service providers.
The following is the estimated delivery time during normal times.
All other countries
approx. 10-30 business days. For international orders, there is no tracking number or tracking information before customs clearance.
2. Because of COVID-19, shipping carriers are currently experiencing delays, which may cause 2 or more weeks to arrive.
3. Orders for the US mainland are shipped by land and there's overnight shipping service.
Delivery and Shipping Fee
Shipping Services
Shipping Fee
We offer free shipping on US orders of $599 or more.
For US orders less than US$599, the shipping fee will be charged by weight according to the following list.
| shipping weight |
United States (lower 48 states) |
Alaska/Hawaii/Puerto Rico |
| 0～1 lb | US$12 | US$22 |
|
1～2 lb |
US$15 | US$25 |
|
2～3 lb |
US$20 | US$30 |
|
3～10 lb |
US$40 | US$60 |
|
10～20 lb |
US$50 | US$80 |
|
20～35 lb |
US$60 | US$140 |
|
35～50 lb |
US$80 | US$180 |
|
50～60 lb |
US$120 | US$250 |
|
60 lb and above |
US$200 | US$300 |
Customs Or Duties
We do our best to eliminate/minimize duties by shipping from one of our international warehouses. Zero Breeze is not responsible for any customs, duties or import fees associated with receiving your Zero Breeze order.
Shipping Notice
For special shipping requests, please contact Zero Breeze Support. Please confirm your address before payment. If you enter the wrong address, please contact Zero Breeze Support in a timely manner. We will contact logistics personnel to solve the problem. Zero Breeze orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Zero Breeze assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 1-2 days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
Inspection and Sign
As Zero Breeze products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Zero Breeze Support.
Once you (or someone else on your behalf) signs for the item, Zero Breeze will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Zero Breeze Support within 24 hours after you receive the package so that we can resolve the problem immediately.
FAQ
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How do I track my order status if I don’t have a Zero Breeze account?
Once your order is successful, the system will automatically register a Zero Breeze account for you. The user ID will be the email that you used to place the order. You can reset the password by clicking the link below and log in to your Zero Breeze account to track your order: https://www.zerobreeze.com/account/login
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After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.
Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or klarna, no changes can be made since the payment service provider verifies shipping address information before they approve payment. -
How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can log in to your Zero Breeze account and cancel your order in “My Orders” on the Zero Breeze Store. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return.
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Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
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Under what circumstances will the Zero Breeze Online Store cancel an order unilaterally?
The Zero Breeze Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Zero Breeze Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
1) Ordered products exceed the purchase limit with the same Zero Breeze account;
2) A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
3) Zero Breeze receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
4) Zero Breeze determines that the purchase was made through improper means or finds evidence that the order was not made legally.