Payment Policy

Q: When will my order be shipped if I pay with a klarna Financing?

ZERO BREEZE can only arrange shipment after the klarna has cleared , which can take up to 3-6 business days. Please contact klarna to determine when the payment will clear.

Q: What can I do if the payment for my order is declined?

If your payment has been declined, you will need to place your order again . We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following: 1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order. 2) Card details to make sure the information is correct, e.g. the expiry date and your billing address. 3) Enter the correct security code - that's the three digit number on the backside of your card. 4) Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them. If you have checked all of the above, try paying with another card or with another form of payment.

Payment Methods

We accept the following forms of payment:
1.CreditCard(Visa,MasterCard,AmericanExpressDiscover,Dinner Club and JCB)
2.Paypal
3.klarna Financing(US)
4.Apple Pay

Notes:

1.Different forms of payment cannot be combined, and you can only use one bank card for each order.
2.If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order
3.Customer cannot pay with a credit or debit card if the order amount exceeds USD $3500.
4.To apply for installment, please select klarna at checkout
5.For your protection, orders are subject to ZERO BREEZE's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. ZERO BREEZE reserves the right to refuse an order if the order or payment information is not verifiable. lf so, a refund will be issued via the same method you used to make your payment.
6.Please contact our customer care using online chat service or email support@zerobreeze.com" if there is any problem with your payment.

FAQs

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” buttons on the order summary section.
To use coupon code, click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and ZERO BREEZE does not take any responsibility for extra charges incurred while making payments with international bank cards.

ZERO BREEZE can only arrange shipment after the klarna has cleared, which can take up to 3-6 business days. Please contact klarna to determine when the payment will clear.

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:
1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct, e.g. the expiry date and your billing address.
3) Enter the correct security code - that's the three digit number on the backside of your card.
4) Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.
If you have checked all of the above, try paying with another card or with another form of payment.

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

We understand the importance of security in online transactions. ZERO BREEZE takes all necessary security measures to protect your credit card and other confidential personal information. ZERO BREEZE does not share this information to any outside organizations.