Online Repair Process

Request Service

Assessment and Repair

Receive Your Product


What is the overall service process?
1) Request Service: Describe the product's issue and provide your information. 
2) Assessment and Repair: The service center will evaluate your information and determine the repair method.
3) Receive Your Product: The Service Center will send the repaired or replacement product to your address.

Who is responsible for shipping fees?
If your area is within Zero Breeze Repair* service range and the product assessment shows that Zero Breeze is responsible for the product's issue under warranty, all shipping fees will be covered by Zero Breeze. If the product or component damage is due to user error or is the product is out of warranty, you are responsible for shipping fees to your address.
*Repair policies vary by region. For more details, please contact Zero Breeze  Support.

What components should I ship to the  Service Center?
For Repair: It is recommended to send us the defective product or components together for testing.
For Replacement: It is recommended to send us the entire product set, including all components, packaging, accessories, gifts, and user manual.

When can I submit an Online Service Request?
If your product needs to be repaired or replaced, you can submit an Online Service Request. If you want to request a return or refund service, or if you cannot works, please contact Zero Breeze Support.