• Refund & Return Policy
  • Cancellation & Change Orders
  • Replacement Policy
  • Warranty Policy

Replacement Policy

Within 30 days of receiving the product if the product is defective.You can request our Replacement Service. 

Please contact us via email customerservice@zerobreeze.com We will confirm with you the reason for the failure of the product by providing some photos or videos as proof. Once confirmed, you will get a Return Material Authorization (RMA) number with shipping label. 

You need  to write the RMA number on the shipping label  of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label, the package may not be accepted by our warehouse. 

In order to successfully receive the returned goods, please inform us in time after the goods are sent. If due to customer reasons, the warehouse does not receive the return, we will not make a replacement or refund.Once your return has been received, please allow us up to 2 business days to check the problem. Then we will make a new replacement for you.

Zero Breeze's Story

In 2014, our founder Max went on a camping trip. As he was sweating in the heat, he questioned why there is no suitable outdoor air conditioning for outdoor camping, especially in today's technological age. He then realized such demand exists, so we started to constantly seek solutions. After repeated disappointments, we decided to start our own creation.

In 2016, we designed a first real portable battery-powered air conditioner to gain support from Kickstarter crowdfunding. Empowered by the millions of people through crowdfunding, our original Mark 1 battery-powered portable AC was launched in a way that subverted industry imagination.

In 2019, we learned from the first generation experiences and mistakes and integrated more complete and professional R&D and supply chain. We launched a more mature and better true battery-driven air conditioner- Mark 2.

From the impossible as considered by traditional air-conditioning industry experts, to being recognized by industry experts. From the absence of matching parts and lack of suppliers to having industry top-grade professional suppliers cooperate with us, working together in research and development

Zero Breeze was deeply influenced by "Apple's Think Different," the innovators, the dreamers; and our designs embody this very spirit. They’re built for adventuring, creating, and daring to disrupt the norm.

Payment Methods

We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, Dinner Club and JCB)
2. Paypal
3. klarna Financing (US)
4. Apple Pay

Notes:

1. Different forms of payment cannot be combined, and you can only use one bank card for each order.
2. If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
3. Customer cannot pay with a credit or debit card if the order amount exceeds USD $3,500.
4. To apply for installment, please select klarna at checkout
5. For your protection, orders are subject to Zero Breeze's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Zero Breeze reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
6. Please contact our customer care using online chat service at https://www.zerobreeze.com/ or email "support@zerobreeze.com" if there is any problem with your payment.

Payment Methods

We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, Dinner Club and JCB)
2. Paypal
3. klarna Financing (us)
4. Apple Pay

Notes:

1. Different forms of payment cannot be combined, and you can only use one bank card for each order.
2. If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
3. Customer cannot pay with a credit or debit card if the order amount exceeds USD $3,500.
4. To apply for installment, please select klarna at checkout
5. For your protection, orders are subject to Zero Breeze's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Zero Breeze reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
6. Please contact our customer care using online chat service at https://www.zerobreeze.com/ or email "support@zerobreeze.com" if there is any problem with your payment.

Replacement Policy

Within 30 days of receiving the product if the product is defective.You can request our Replacement Service. 

Please contact us via email customerservice@zerobreeze.com We will confirm with you the reason for the failure of the product by providing some photos or videos as proof. Once confirmed, you will get a Return Material Authorization (RMA) number with shipping label. 

You need  to write the RMA number on the shipping label  of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label, the package may not be accepted by our warehouse. 

In order to successfully receive the returned goods, please inform us in time after the goods are sent. If due to customer reasons, the warehouse does not receive the return, we will not make a replacement or refund.Once your return has been received, please allow us up to 2 business days to check the problem. Then we will make a new replacement for you.

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