• Shipping Time
  • Shipping Service
  • Shipping Fee
  • Customs & Duties
  • Shipping Notice
  • Order & Logistics Tracking
  • Inspection & Sign
  • FAQ

Shipping Time

Orders have been successfully paid will be processed within 48 hours. However, during peak seasons, the processing time may take up to 3 or more days. 
Because of the special characteristics of air conditioners and batteries,  the packages might be multiple checked during the transportation, and the delivery time can't be guaranteed, which is subject to delays by the 3rd party shipping service providers. 

The following is the estimated delivery time during normal times.
United States (lower 48 states): 3-7 business days
Alaska, Hawaii: 7-10 business days

All other countries: approx. 10-30 business days.
For international orders, there is no tracking number or tracking information before customs clearance.

Note:

1. during peak seasons, order fulfillment may require additional time. 

2. Because of COVID-19, shipping carriers are currently experiencing delays, which may cause 2 or more weeks to arrive.

3. Orders for the US mainland are shipped by land and there's overnight shipping service.

Zero Breeze's Story

In 2014, our founder Max went on a camping trip. As he was sweating in the heat, he questioned why there is no suitable outdoor air conditioning for outdoor camping, especially in today's technological age. He then realized such demand exists, so we started to constantly seek solutions. After repeated disappointments, we decided to start our own creation.

In 2016, we designed a first real portable battery-powered air conditioner to gain support from Kickstarter crowdfunding. Empowered by the millions of people through crowdfunding, our original Mark 1 battery-powered portable AC was launched in a way that subverted industry imagination.

In 2019, we learned from the first generation experiences and mistakes and integrated more complete and professional R&D and supply chain. We launched a more mature and better true battery-driven air conditioner- Mark 2.

From the impossible as considered by traditional air-conditioning industry experts, to being recognized by industry experts. From the absence of matching parts and lack of suppliers to having industry top-grade professional suppliers cooperate with us, working together in research and development

Zero Breeze was deeply influenced by "Apple's Think Different," the innovators, the dreamers; and our designs embody this very spirit. They’re built for adventuring, creating, and daring to disrupt the norm.

Payment Methods

We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, Dinner Club and JCB)
2. Paypal
3. klarna Financing (US)
4. Apple Pay

Notes:

1. Different forms of payment cannot be combined, and you can only use one bank card for each order.
2. If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
3. Customer cannot pay with a credit or debit card if the order amount exceeds USD $3,500.
4. To apply for installment, please select klarna at checkout
5. For your protection, orders are subject to Zero Breeze's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Zero Breeze reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
6. Please contact our customer care using online chat service at https://www.zerobreeze.com/ or email "support@zerobreeze.com" if there is any problem with your payment.

Payment Methods

We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, Dinner Club and JCB)
2. Paypal
3. klarna Financing (us)
4. Apple Pay

Notes:

1. Different forms of payment cannot be combined, and you can only use one bank card for each order.
2. If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
3. Customer cannot pay with a credit or debit card if the order amount exceeds USD $3,500.
4. To apply for installment, please select klarna at checkout
5. For your protection, orders are subject to Zero Breeze's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Zero Breeze reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
6. Please contact our customer care using online chat service at https://www.zerobreeze.com/ or email "support@zerobreeze.com" if there is any problem with your payment.

Shipping Time

Orders have been successfully paid will be processed within 48 hours. However, during peak seasons, the processing time may take up to 3 or more days. 
Because of the special characteristics of air conditioners and batteries,  the packages might be multiple checked during the transportation, and the delivery time can't be guaranteed, which is subject to delays by the 3rd party shipping service providers. 

The following is the estimated delivery time during normal times.
United States (lower 48 states): 3-7 business days
Alaska, Hawaii: 7-10 business days

All other countries: approx. 10-30 business days.
For international orders, there is no tracking number or tracking information before customs clearance.

Note:

1. during peak seasons, order fulfillment may require additional time. 

2. Because of COVID-19, shipping carriers are currently experiencing delays, which may cause 2 or more weeks to arrive.

3. Orders for the US mainland are shipped by land and there's overnight shipping service.

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