• Shipping Time
  • Shipping Service
  • Shipping Fee
  • Customs & Duties
  • Shipping Notice
  • Order & Logistics Tracking
  • Inspection & Sign
  • FAQ

Shipping Notice

For special shipping requests, please contact Zero Breeze Support. Please confirm your address before payment. If you enter the wrong address, please contact Zero Breeze Support in a timely manner. We will contact logistics personnel to solve the problem. Zero Breeze orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Zero Breeze assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

Zero Breeze's Story

In 2014, our founder Max went on a camping trip. As he was sweating in the heat, he questioned why there is no suitable outdoor air conditioning for outdoor camping, especially in today's technological age. He then realized such demand exists, so we started to constantly seek solutions. After repeated disappointments, we decided to start our own creation.

In 2016, we designed a first real portable battery-powered air conditioner to gain support from Kickstarter crowdfunding. Empowered by the millions of people through crowdfunding, our original Mark 1 battery-powered portable AC was launched in a way that subverted industry imagination.

In 2019, we learned from the first generation experiences and mistakes and integrated more complete and professional R&D and supply chain. We launched a more mature and better true battery-driven air conditioner- Mark 2.

From the impossible as considered by traditional air-conditioning industry experts, to being recognized by industry experts. From the absence of matching parts and lack of suppliers to having industry top-grade professional suppliers cooperate with us, working together in research and development

Zero Breeze was deeply influenced by "Apple's Think Different," the innovators, the dreamers; and our designs embody this very spirit. They’re built for adventuring, creating, and daring to disrupt the norm.

Payment Methods

We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, Dinner Club and JCB)
2. Paypal
3. klarna Financing (US)
4. Apple Pay

Notes:

1. Different forms of payment cannot be combined, and you can only use one bank card for each order.
2. If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
3. Customer cannot pay with a credit or debit card if the order amount exceeds USD $3,500.
4. To apply for installment, please select klarna at checkout
5. For your protection, orders are subject to Zero Breeze's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Zero Breeze reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
6. Please contact our customer care using online chat service at https://www.zerobreeze.com/ or email "support@zerobreeze.com" if there is any problem with your payment.

Payment Methods

We accept the following forms of payment:

1. Credit Card (Visa, MasterCard, American Express, Discover, Dinner Club and JCB)
2. Paypal
3. klarna Financing (us)
4. Apple Pay

Notes:

1. Different forms of payment cannot be combined, and you can only use one bank card for each order.
2. If a PayPal dispute occurs before shipment, the order will be held because PayPal will withhold payment under such circumstances. Please settle the dispute to proceed with the order.
3. Customer cannot pay with a credit or debit card if the order amount exceeds USD $3,500.
4. To apply for installment, please select klarna at checkout
5. For your protection, orders are subject to Zero Breeze's verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. Zero Breeze reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
6. Please contact our customer care using online chat service at https://www.zerobreeze.com/ or email "support@zerobreeze.com" if there is any problem with your payment.

Shipping Notice

For special shipping requests, please contact Zero Breeze Support. Please confirm your address before payment. If you enter the wrong address, please contact Zero Breeze Support in a timely manner. We will contact logistics personnel to solve the problem. Zero Breeze orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Zero Breeze assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

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