Refund policy

At ZERO BREEZE, we want you to feel confident about your purchase. If our product doesn’t meet your needs, we offer a fair and transparent return policy.

 

 

30-Day Money-Back Guarantee

You may request a return within 30 days of delivery for eligible products. All returns must be pre-approved and follow the process below.

 


Not Eligible for Return

  • Orders beyond 30 days of delivery

  • Refurbished products or final sale items

  • Custom products or digital services (e.g. extended warranty plans, gift cards)

  • Products with significant physical damage (cracks, structural deformation, signs of misuse)

 


Return Eligibility Checklist

To ensure a smooth refund process:

  • The product must be clean and securely packed

  • Include all original accessories (power cords, adapters, air ducts, etc.)

  • Original packaging is strongly recommended. If missing, see fees below

  • Return must be pre-approved and shipped within 7 days after approval

  • If your order included a promotional item (e.g., free  bag), it must be returned along with the main product to receive a full refund. If the promotional item is not returned, its retail value (e.g., $139) will be deducted from the refund.




How to Start a Return

  1. Log in to your account at https://account.zerobreeze.com

  2. Submit a return request for your order

  3. You’ll receive a confirmation email once the request is received

  4. Follow the link in that email to complete the Return Information Form

  5. After review, we’ll email you the return address or a prepaid label

  6. Once shipped, simply reply to the return approval email with your shipping carrier and tracking number.

 

 

Return Shipping & Packaging

  • Return shipping is the customer’s responsibility unless otherwise noted

  • You may request a prepaid shipping label from us

    • $50 per air conditioner unit

    • $30 per battery

    • $15 for accessories or small items

      The fee will be deducted from your refund

     

  • If original packaging is missing, a 5% packaging fee will apply

  • If you choose to ship it yourself, use a trackable method and ensure secure packaging to prevent damage

 

 

Deductions & Conditions

  • Missing accessories (cables, adapters, ducts, etc.) will be deducted based on retail value

  • Visible wear, scratches, or minor damage may result in a restocking fee up to 20%

  • Items with cracks, severe damage, or misuse may be ineligible for return

 

 

Refunds

  • Refunds are issued to the original payment method within 7–10 business days after we inspect the item

  • Original shipping charges are non-refundable unless due to our error

  • If return tracking is not provided and the package is lost in transit, we may be unable to process your refund

 

 

Product Defects or Warranty Issues (within 30 Days)

If you believe your item is defective or not working properly, please do not submit a standard return request.

Instead, contact our support team at support@zerobreeze.com.

We’ll assign a technician to assist and determine if it qualifies for repair, replacement, or refund under warranty.

 

 

International Returns

We accept international returns on a case-by-case basis.

You must ship the item to our U.S. warehouse at your own cost.

International shipping fees, duties, and taxes are non-refundable.

 

 

Business & Commercial Orders

For bulk or B2B orders, please contact our team for return approval.

We’ll assign a representative to guide you through the process.

 

 

Order Cancellations

  • If your order hasn’t shipped, email us immediately at support@zerobreeze.com to cancel

  • If the order has shipped, you may refuse delivery — return shipping charges will be deducted from your refund

 

 

Contact Us

For questions or support:

support@zerobreeze.com

www.zerobreeze.com