Shipping policy

Thank you for choosing ZERO BREEZE! We are committed to providing a seamless shopping experience. Please ensure that you enter the correct name, address, and contact information when placing an order to avoid delivery issues.

For special shipping requests, please contact ZERO BREEZE Support.

Processing Time

  • Orders that have been successfully paid will be processed within one business day.
  • During peak seasons, processing may take up to two or more days.

Shipping Methods & Regions

  • Orders within the United States will be shipped via UPS, FedEx, or USPS.
  • We are unable to ship to PO Boxes.
  • Orders to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or other remote areas may experience longer delivery times.

Estimated Delivery Time

Because air conditioners and batteries are regulated items, they may be subject to additional checks during transportation. As a result, delivery times cannot be guaranteed and may be subject to delays by third-party shipping providers.

Estimated delivery times under normal conditions:

  • United States (Lower 48 states): 3-7 business days
  • Alaska, Hawaii, Puerto Rico: 7-10 business days
  • Other countries without local warehouses: Approximately two weeks

Note:

  1. You will receive SMS notifications regarding your shipping status.
  2. Tracking information is typically available 24 hours after shipping.
  3. During peak seasons, order fulfillment may take longer.
  4. Overnight shipping is not available.

Order & Logistics Tracking

Once your order is processed, you can track your shipment using the following methods:

  1. Log in to the ZERO BREEZE Website

    • Sign in to your account and navigate to "My Orders" to view your package's real-time status.

  2. Track via the Courier’s Official Website

    • Use the provided tracking number to check the shipment status on the respective courier’s tracking page.

  3. Receive Notifications

    • You will receive email and SMS updates regarding the location and expected delivery time of your package.
    • Ensure you have entered the correct email and phone number when placing your order.

Inspection & Delivery Acceptance

Since ZERO BREEZE products are valuable, please inspect your package upon delivery.

  • If the tracking information indicates delivered, but you have not received your package, or if you receive a damaged product, please contact ZERO BREEZE Support within 48 hours.
  • To protect your rights, we highly recommend recording a full unboxing video and checking the items against the packing list.
  • Failure to provide sufficient proof (e.g., unboxing video) may result in ineligibility for compensation, replacement, or refunds.
  • Any losses incurred due to lack of evidence will be the customer's responsibility.

International Shipping

ZERO BREEZE offers worldwide shipping and delivers to most countries. However, we strongly recommend that customers in supported regions purchase through authorized local dealers for better service, faster delivery, and localized support.

Find a Local Dealer

If you do not find a dealer in your region, you can proceed with purchasing directly from our website.

Countries & Regions We Ship To

North America

  • Canada

Asia

  • Japan
  • South Korea
  • Taiwan
  • Hong Kong
  • Singapore
  • Malaysia
  • Vietnam
  • Philippines
  • Thailand

Australia

  • Australia

Middle East

  • United Arab Emirates (UAE)
  • Saudi Arabia

Europe

  • United Kingdom
  • France
  • Netherlands
  • Belgium
  • Luxembourg
  • Austria
  • Germany
  • Poland
  • Slovakia
  • Czech Republic
  • Denmark
  • Sweden
  • Lithuania
  • Italy
  • Slovenia
  • Croatia
  • Hungary
  • Bulgaria
  • Romania
  • Finland
  • Latvia
  • Estonia
  • Ireland
  • Portugal
  • Spain
  • Greece
  • Norway

For customers outside these regions, please check the Find a Dealer page or contact our support team for assistance.

Customs & Duties

We do our best to minimize or eliminate duties by shipping from international warehouses. However, ZERO BREEZE is not responsible for any customs duties, import fees, or additional charges incurred during delivery.

If you are concerned about potential import fees, we recommend checking with your local customs office before placing an order.

Order Cancellation

  • Orders can be canceled before they are shipped or processed for production.
  • You can log in to your ZERO BREEZE account and cancel your order under “My Orders” on our store.
  • If the product has already been shipped, the order cannot be canceled.

Change of Shipping Address

  • All U.S. orders are typically picked up by the courier within 24 hours, and tracking numbers are available within 48 hours.
  • If you need to change the shipping address, please contact support@zerobreeze.com immediately.
  • If the order has not yet been picked up, we will try to change the address, but we cannot guarantee success.
  • Any losses resulting from an unsuccessful address change request will be at the customer’s expense.

If your order has already been picked up, regardless of tracking status, the address cannot be changed. The package is under the courier’s control at that point.

ZERO BREEZE Is Not Responsible for the Following Delays or Issues

  1. Remote Area Delays

    • Some regions may experience a 1-2 day delay due to transportation challenges.

  2. Delays or Failures Caused by the Consignee

    • Examples include order cancellations after shipment, incorrect addresses, refusal to accept the package, or failure to update contact details.

  3. Force Majeure Events

    • Unforeseen and uncontrollable circumstances that cause shipping delays, such as:
      • Extreme weather conditions (hurricanes, floods, heavy rain, fog, etc.)
      • Government actions, postal policy changes, wars, natural disasters, pandemics, or strikes

  4. Regulatory or Security Issues

    • If the shipment contains items restricted by aviation regulations, such as electronics, fragile goods, or prohibited items.
    • Shipments that are confiscated or disposed of due to violations of transportation laws.

  5. Delivery Access Restrictions

    • Some addresses (e.g., schools, offices, residential communities) may not be accessible by couriers.

Frequently Asked Questions (FAQ)

How do I track my order if I don’t have a ZERO BREEZE account?

When you place an order, the system will automatically register a ZERO BREEZE account using your email.
You can reset your password using the “Forgot Password” link and log in to track your order.

Can I modify my order details after placing it?

  • You cannot change the country, product quantity, category, or color after placing an order.
  • If you need to make changes, please cancel the order and place a new one.
  • Address changes may be possible before shipment, but success is not guaranteed.

What happens if I refuse the package or request a return without a valid reason?

  • If a package is returned due to refusal, order cancellation after shipment, or an invalid address, the customer will bear the return shipping costs.
  • Refunds will be processed after deducting return shipping fees.