When purchasing a ElecHive, you not only enjoy the 2-year warranty policy (Warranty Policy) that comes with the product, but you can also choose to purchase our 3-year extended warranty cards to provide additional protection and maintenance support for your equipment. Whether it's accidental damage, component malfunction, or manufacturing defects, we will offer you the same professional repair service, ensuring that your ElecHive equipment remains in optimal condition. For extended warranty card warranty coverage, maintenance services, usage procedures and other terms, please read: Warranty Policy.
Both the 2 year warranty clause that comes with the product and the extended warranty card cover a wide range of things, including but not limited to:
- Manufacturer's manufacturing defect
- Component failure
- Craft issues
If your ElecHive meets a problem, either within the warranty period that comes with the product or within the extended warranty period, we will provide you with the following services:
- Quick response: Apply for maintenance through the official after-sales channel, and we will get in touch with you as soon as possible.
- Professional technical support: We have an experienced maintenance team to ensure that problems are solved with high quality.
- Original equipment manufacturer parts: When replacing parts, we will use original parts to maintain the performance and quality of the equipment.
How to use the Extended Warrant Card
- After the 2-year warranty term that comes with the product ends, you can start using the extended warranty card.
- In case of equipment failure, apply for repair service through official after-sales channels and provide your extended warranty card information to verify your rights and interests.
- Our after-sales team will contact you as soon as possible to assist you in arranging repair services.
Limitations of Use
Either the 2-year warranty clause or the extended warranty card that comes with the product applies to ElecHive units in a normal domestic environment. Damage caused by abnormal use, accidental damage, modification, natural disasters, etc. is not included. The extended warranty card is only applicable to the original purchaser and is not transferable.
Extended Warranty Cost
The cost of purchasing an extended warranty card for your ElecHive will depend on the number of years of extended warranty you choose. The cost of the extended warranty is a one-time payment purchased with the original product.
How to purchase
When purchasing a ElecHive, you have the option to add an Extended Warranty Card. Within 30 days after the ElecHive is delivered, you can repurchase the extended warranty card in the system at any time, and it will be invalid if it exceeds the time limit. The system will automatically calculate the extended warranty fee and display it in your order. You can also contact our customer service team at any time for more details.
Provide long-term protection for your equipment
Choose the ElecHive extended warranty card. You will provide your equipment with an additional warranty period of up to 3 years, so that you can enjoy a longer use experience.